FAQs

Frequently Asked Questions (FAQs)

Welcome to Trewalk's FAQ section. Here you’ll find quick answers to the most common questions from our customers.

1. When will my order be dispatched?

Orders are processed within 1–2 business days (Monday to Friday). You will receive a confirmation email with tracking details once your order is dispatched.

2. How long does delivery take?

Standard UK delivery takes 3–4 business days after dispatch. Please note that delivery times may vary slightly during busy periods or due to unforeseen delays.

3. Do you offer free shipping?

Shipping fees are calculated at checkout. We occasionally offer free shipping promotions, which will be clearly displayed on our website when available.

4. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number by email to monitor your delivery status.

5. What is your return policy?

We offer a 30-day return window from the date of delivery. Returns are free, with no restocking fees, and final sale items are excluded. Items must be unused and in original packaging.

More details: Return and Refund Policy

6. How do I return an item?

Contact our customer service team via email or our contact page to initiate a return. We will provide a prepaid return label and instructions.

7. Do you ship internationally?

Currently, we ship only within the United Kingdom. We are working on expanding our shipping options in the future.

8. What if my item arrives damaged or is missing?

Please contact us immediately at contact@trewalk.com or via our Contact Page. We will resolve the issue as quickly as possible.

9. Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Contact us as soon as possible by phone or email.

10. How do I contact customer support?

You can reach us at: