Shipping policy

Shipping Policy

Effective Date: [Insert Date]

Thank you for shopping with Trewalk. Below you will find details about our shipping process, delivery timelines, and related policies.

1. Handling Time
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order has been dispatched.

2. Delivery Time
We currently ship to addresses within the United Kingdom.
Estimated delivery time: 3–4 business days from the date of dispatch.

3. Shipping Costs
Shipping is calculated at checkout. We occasionally offer free shipping promotions, which will be clearly advertised on our website when available.

4. Order Tracking
Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor the progress of your delivery.

5. Delivery Issues
If your order has not arrived within the estimated delivery window, please contact us at:

We will assist in resolving any delays or issues with your delivery.

6. Incorrect or Incomplete Addresses
Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

7. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, contact us immediately. We will work with the courier to resolve the issue and ensure you receive a replacement or refund as appropriate.

8. Questions?
If you have any questions about our shipping policy, feel free to reach out to us using the contact details above.