Refund policy

Return and Refund Policy

At Trewalk, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Return Window
You have 30 days from the date of delivery to return your item(s).

Return Shipping
We offer free return shipping on all eligible items. Once your return request is approved, we will provide a prepaid return label.

Restocking Fees
We do not charge any restocking fees on returned items.

Final Sale Items
Items marked as "Final Sale" are not eligible for return or refund.

Return Conditions
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include proof of purchase with your return.

Refunds
Once we receive and inspect your return, we will notify you of the status. Approved refunds will be processed to your original method of payment. Please allow up to 5 business days for the refund to reflect in your account.

How to Initiate a Return
To start a return, please contact our customer service team:

We will guide you through the process and provide all necessary instructions.

If you have any further questions about our return or refund policy, please don’t hesitate to reach out.